Frequently Asked Questions

General Questions

What is PrimeWin?

PrimeWin is an online crypto casino where you can enjoy a wide range of games using both cryptocurrencies and fiat currencies. We offer an extensive collection of slots, table games, live dealer games, and more.

Which countries are restricted from playing at PrimeWin?

Some countries may have restrictions on online gambling. Please check your local laws to ensure online gambling is permitted in your jurisdiction.

Account and Registration

How do I create an account at PrimeWin?

Creating an account is simple. Just click the "Sign Up" button on our homepage, fill in the required fields, and follow the instructions. It only takes a minute to get started.

Do I need to verify my account?

Yes, account verification is required to ensure a secure gaming environment for all players. You will need to provide identification documents to complete the verification process.

What should I do if I forget my email or password?

If you've forgotten your password, click on "Forgot my password" and enter the email or username associated with your account. You'll receive a link to reset your password. If you've forgotten your email, please contact our support team at [email protected] for further assistance.

Can I change my email address?

Your registered email address cannot be changed for security reasons. For exceptional circumstances, contact our support team at [email protected] for guidance.

How do I close or reopen my account?

To close your account, please get in touch with our support team at [email protected]. Specify the duration for account closure or if it's a permanent decision. You can request to reopen your account at any time unless closed for security reasons.

Deposits and Withdrawals

What currencies can I use at PrimeWin?

You can use a variety of currencies at PrimeWin, including USD, EUR, AUD, CAD, NOK, RUB, PLN, NZD, JPY, BRL, PEN, TRY, BTC, ETH, BCH, LTC, DOGE, USDT, XRP, BNB, ADA, and TRX.

How do I make a deposit?

Log in to your account, go to the "Deposit" section, choose your preferred currency, and follow the on-screen instructions to complete your deposit.

How long do withdrawals take?

Withdrawal times vary depending on the method used. Cryptocurrency withdrawals are usually processed within a few hours, while fiat withdrawals may take several business days.

Bonuses and Promotions

Do new players receive a Welcome Bonus?

Yes, new players at PrimeWin are eligible for a Welcome Bonus. Please check our "Promotions" page for more details on the current offers.

Are there wagering requirements for bonuses?

Yes, bonuses come with wagering requirements. The specific requirements are detailed in the Terms and Conditions of each bonus.

How do I get a bonus and see which ones I'm eligible for?

Check the "Promotions" section on our homepage for all available bonuses. Personalized and level-up bonuses can be found under the "Bonus Hub" tab in your account.

Can I withdraw winnings from Free Spins?

Yes, after meeting the wagering requirements listed in the Bonus Terms. Check these requirements in your account to ensure you're eligible for withdrawal.

Where can I find the wagering requirements for my bonus?

Wagering requirements are listed in the "Bonuses" section of your account, where you can track your progress toward meeting these requirements.

Crypto and Fiat Gaming

Can I play with both cryptocurrencies and fiat currencies at PrimeWin?

Yes, at PrimeWin, you can play with both cryptocurrencies and fiat currencies. Choose your preferred currency to deposit, play, and withdraw.

How do I switch between fiat and crypto gaming?

You can switch between fiat and crypto gaming by selecting your preferred currency in the "Deposit" section before you start playing.

What cryptocurrencies can I use to deposit at PrimeWin?

At PrimeWin, we accept a wide range of cryptocurrencies to cater to our diverse player base. You can use Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), Ripple (XRP), Binance Coin (BNB), Cardano (ADA), and TRON (TRX) for deposits.

How do I deposit with cryptocurrency at PrimeWin?

To make a cryptocurrency deposit, log into your PrimeWin account, navigate to the "Deposit" section, select your preferred cryptocurrency, and you will be provided with an address to send your deposit. Transactions are typically quick, meaning you can start playing in no time.

Are there any advantages to using cryptocurrency at PrimeWin?

Yes, using cryptocurrency at PrimeWin offers several advantages, including faster transactions, lower fees, enhanced privacy, and increased security. Additionally, crypto transactions allow for higher deposit and withdrawal limits.

Can I withdraw my winnings in cryptocurrency?

Absolutely. You can withdraw your winnings in the same cryptocurrency you used for your deposit. PrimeWin aims to process withdrawals swiftly, ensuring you can access your funds as soon as possible.

Security and Fairness

Is it safe to play at PrimeWin?

Yes, PrimeWin uses advanced security measures to protect your personal and financial information. Our games are also regularly audited for fairness.

What measures does PrimeWin take to ensure game fairness?

PrimeWin games use a Random Number Generator (RNG) to ensure fair and random outcomes. We also work with reputable game providers known for their integrity.

Responsible Gaming

How can I gamble responsibly at PrimeWin?

We offer various tools and limits to promote responsible gaming, including deposit limits, loss limits, and self-exclusion options.

How do I take a break or self-exclude from PrimeWin?

You can set self-exclusion periods through your account settings or by contacting our support team at [email protected] for assistance.

Support

How can I contact customer support?

Our support team is available 24/7 via live chat and email at [email protected]. We're here to help with any questions or issues you may have.

What languages does the support staff speak?

Our support staff is multilingual and capable of assisting you in English, Russian, and several other languages.

What should I do if I encounter technical issues or a game freezes?

Refresh your browser and check your internet connection. If the problem persists, contact our support team at [email protected] with details or screenshots of the issue.