Know Your Customer Policy Guidelines of PrimeWin N.V.

1.Introduction

The operation of https://primewin.com (the "Website") is managed by PrimeWin N.V., a company registered and established under the laws of Curaçao, with registration number 165439 and registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower) Curaçao, and its wholly-owned subsidiary, PrimeByte Solutions Ltd, registered in Cyprus with registration number HE455186 and registered address 6 Othonos, Strovolos, 2008, Nicosia, Cyprus. PrimeWin N.V. is licensed and regulated by Gaming Services Provider N.V. (license no. 365/JAZ).

This document is to be read and applied in conjunction with the Anti-Money Laundering Policy of PrimeWin N.V. for Deposits and Withdrawals and the Terms and Conditions, accessible on the Website. For terms capitalized within this document and not explicitly defined herein, the interpretations shall align with the definitions provided in our Terms and Conditions. It is imperative for users and customers to refer to the comprehensive definitions outlined in the Terms and Conditions for a clear understanding of the terminology employed in the context of this Policy. This practice ensures consistency and clarity in the interpretation of key terms throughout our regulatory framework. 

These guidelines are designed to enhance our commitment to customer due diligence, ensuring compliance with regulatory standards and fostering a secure financial environment for all users of the Website.  

Users are urged to familiarize themselves with both the KYC and AML policies to comprehensively understand the procedures governing deposits and withdrawals on the Website.

2.KYC Documentation Requests and Due Diligence Approach

The Company is committed to upholding the principles of "Know Your Customer" (the “KYC”) to prevent financial crimes and money laundering through robust users identification and due diligence. 
At any time, the Company reserves the right to request KYC documentation from users on the Website. Services, payments, or withdrawals may be restricted until identity is sufficiently determined or for reasons within our sole discretion based on the legal framework. 
We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.

 

SDD — simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds

 

CDD — customer due diligence is the standard for due diligence checks, used in most cases for verification and identification

 

EDD — Enhanced Due Diligence is used for high-risk customers, large transactions or special cases.

 

Separately and in addition to the above, when a user requests a withdrawal of any amount inside the Website or attempts to or completes a transaction that is deemed suspicious, then it is compulsory for them to complete the full KYC process.   
During this process, the user will have to input some basic details about themselves and then upload them to our system for verification and check. This among others may include providing at least the following:

 

1.A copy of Government Issued Photo ID (front and back in some cases). 
2.A selfie holding the ID document. 
3.A Bank statement and/or the Utility bill.

3.Know Your Customer Process Guidelines

1) Proof of Identity: 
a. Signature Verification - ensure the presence of a valid signature. 
b. Country Restrictions - ID is not issued by any of the following countries:

• Austria
• France and its territories
• Germany
• Netherlands and its territories
• Spain
• Union of Comoros
• United Kingdom
• USA and its territories
• All countries blacklisted by the Financial Action Task Force (FATF)
• Any jurisdictions prohibited by the Anjouan Offshore Financial Authority.

c. Name Matching - confirm that the full name on the document matches the client’s registered name. 
d. Document Expiry - verify that the document is not set to expire within the next 3 months. 
e. Age Verification - confirm that the document owner is over 18 years of age.

2) Proof of Residence: 
a. Accepted Documents - provide a recent Bank Statement or Utility Bill as proof of residence. 
b. Country Restrictions - country is not one of the following Restricted Countries:

• Austria
• France and its territories
• Germany
• Netherlands and its territories
• Spain
• Union of Comoros
• United Kingdom
• USA and its territories
• All countries blacklisted by FATF
• Any jurisdictions prohibited by the Anjouan Offshore Financial Authority.

c. Name Matching - ensure that the full name on the document matches the user’s registered name, consistent with the Proof of Identity. 
d. Date of Issue - the document must be issued within the last 3 months.

3) Selfie with ID 
a. Holder Verification - confirm that the individual in the selfie matches the holder of the ID document. 
b. ID Document Matching - ensure that the ID document used in the selfie corresponds to the Proof of Identity document. Verify that the photo and ID number are consistent. 
These guidelines are essential for compliance with our KYC procedures. Failure to adhere to these requirements may result in an unsuccessful KYC process. If you encounter difficulties, a support ticket will be created, providing details on the issue. Upon successful completion of the KYC process, your account will be approved.

4.Notes on the Know Your Customer Process:

1) Unsuccessful KYC Process. In the event of an unsuccessful KYC process, detailed documentation of the reason will be recorded. Subsequently, a support ticket will be generated within the system. The ticket number, along with a comprehensive explanation, will be promptly communicated back to the user.

2) Account Approval. Upon successful submission and verification of all required documents, the account will undergo approval. The approval process signifies that all necessary and legitimate documents are securely in our possession.